Shipping policy
Shipping Time
All orders are shipped within 10 working days unless there is a fraudulent warning or shipping address error. We never ship during weekends or holidays. All shipments have real time tracking and verified tracking numbers so you can track your items 24/7 with delivery confirmation. When shipped, orders will take 2-3 days to update tracking number. You will get a shipping confirmation once shipped.If you have any questions or concerns about your order, please email us at weld@wafacou.com and our team will be happy to assist you, 7 days a week.
Shipping
At WAFACOU, it’s our mission to provide quality welding equipment at genuinely affordable prices to welders everywhere. To do this, we work with manufacturers across the world and use a global distribution network to get you the goods for less.
When will I receive my order?
Most products are usually received within 2 - 4 weeks. We do recommend allowing up to 5 weeks for your order in peak times, such as a special offer or promotion. Delivery times are beyond our control but rest assured that we only work with reliable welding manufacturers and suppliers to give you the best service.Your specific delivery date will depend on the dispatch country and delivery address.
How do I track my order?
Your delivery confirmation email will contain your tracking number and order details.
Orders Delayed, Lost, Stolen Or Damaged
WAFACOU is not responsible for late, lost, stolen, damaged packages. Any order shipped and shown delivered through the courier will be considered delivered and will not be refunded, re-shipped or replaced.We will do everything we can to assist with the tracking of your order, however, here are the rules:
- Any order shipped and shown delivered through the courier will be considered delivered and will not be refunded, re-shipped or replaced.
- We cannot be held accountable for the shipping carriers actions and cannot issue refunds for shipping charges for delayed packages.
- We cannot guarantee the performance of any carrier and cannot accept responsibility for any carriers delays, packages delivered to incorrect addresses, and/or lost, stolen or damaged packages or products.
If your package is delivered to an incorrect address, it is lost, stolen or damaged you need to file a claim direct with the courier.
Taxes and other charges
Depending on the country of delivery, you may be required to pay extra tax or charges such as VAT and/or import duties.
Shipping Terms and Conditions
All orders MUST be shipped to the delivery address on your order. We cannot change the shipping address in your transaction to any other address after purchase. It is your responsibility to make sure your information is accurate when placing an order. Any mailing address mistakes on your part are not the responsibility of At WAFACOU. Any orders with fraud alerts will not be shipped until all details and information are verified. No exceptions. We have a fraud prevention system to protect every party.